Exploring the Truth Behind Viagogo: Reviews, Legitimacy, and Tickets

When it comes to purchasing event tickets online, platforms like Viagogo often come into question. As a global ticket marketplace, Viagogo connects buyers and sellers for events ranging from concerts and theater shows to sporting events. However, like many secondary ticket platforms, it has garnered mixed opinions from users. In this blog, we’ll dive deep into Viagogo Reviews, answer the question, Is Viagogo Legit, and discuss the process of purchasing Viagogo Tickets to give you a comprehensive understanding of this platform.

Understanding Viagogo Reviews

Viagogo Reviews are as varied as the events they sell tickets for. With customers using the platform from across the world, feedback spans from glowing recommendations to stern warnings. Some users have reported seamless transactions, while others have had issues with ticket prices, delivery, or customer service.

Here’s a breakdown of the most common feedback from Viagogo customers:

• Positive Reviews: Many customers praise Viagogo for its wide selection of tickets, especially for sold-out events. Buyers who couldn’t find tickets through primary sellers often turn to Viagogo to secure their spot at major events. Users appreciate the global reach of the platform, as it allows them to find tickets for events in different countries. Additionally, some users have reported positive experiences with Viagogo’s delivery service, with tickets arriving on time for their event.
• Negative Reviews: Despite these positives, Viagogo has faced criticism, particularly regarding pricing and hidden fees. Many buyers have noted that the price they see initially is often not the final amount they are charged, with additional service fees and handling costs added at the checkout. Additionally, some users have reported receiving tickets later than expected, leading to concerns and frustration. There are also complaints about customer service response times, especially when issues arise close to the event date.

In summary, Viagogo Reviews are mixed, and potential buyers should be cautious, ensuring they understand the terms and conditions before finalizing their purchase.

So, Is Viagogo Legit?

A common question that arises when considering using Viagogo is, Is Viagogo Legit? The short answer is yes, Viagogo is a legitimate company that operates as a marketplace for reselling tickets. It’s not a scam in the traditional sense of the word, as it does provide tickets to events, and thousands of transactions take place successfully every day.

However, the issue of legitimacy extends beyond simply being a functioning platform. The legitimacy concerns stem from the buyer experience—particularly around ticket pricing, hidden fees, and last-minute ticket delivery. These factors have contributed to the negative perception of the platform in some circles.

Some countries have taken legal action against Viagogo due to complaints about transparency, leading the company to implement changes to how ticket prices are displayed and the information provided to buyers. In some regions, regulators have forced Viagogo to clarify upfront pricing, ensuring consumers know the full cost before completing a purchase.

If you are planning to use Viagogo, the best approach is to be informed. Understand that the tickets are often resold at a higher price than the face value and factor in the additional service fees that may be applied at checkout. For sold-out events, Viagogo can be a good option, but always read reviews, check seller ratings, and be aware of potential delivery timelines.

Buying Viagogo Tickets

The process of purchasing Viagogo Tickets is fairly straightforward, but there are important things to keep in mind to ensure you have a smooth transaction. Here’s a step-by-step guide on how to buy tickets on Viagogo:

1. Search for Your Event: Once you’re on the Viagogo website, you can search for your desired event by entering the artist’s name, event name, or venue. Viagogo provides a wide selection of events from different genres and countries, giving you access to concerts, sports games, theater shows, and more.
2. Browse Ticket Options: After selecting the event, you’ll be presented with a range of ticket options. You can filter these by price, seating location, and quantity. The platform displays various sellers’ tickets, allowing you to choose the best option for your needs. Keep in mind that these tickets are often resales, so prices might be higher than face value.
3. Check for Fees: As mentioned earlier, one of the most common complaints in Viagogo Reviews is the hidden fees. Make sure you are aware of the total cost, including the service fees and delivery charges, before proceeding to checkout. These fees can sometimes increase the final price significantly, so it’s important to know what you’re paying for.
4. Purchase and Payment: Once you’ve selected your tickets and reviewed the final cost, you can proceed to payment. Viagogo accepts various payment methods, including credit cards and PayPal. After completing your purchase, you’ll receive an order confirmation with details about your tickets and the expected delivery date.
5. Ticket Delivery: Depending on the event, Viagogo Tickets are delivered in different formats. Some tickets are delivered electronically, while others may be sent by post. It’s essential to keep track of your ticket delivery status and reach out to customer service if there are any delays.
6. Customer Support: If you encounter any issues with your purchase, Viagogo offers customer support, though many users have noted in their reviews that response times can be slow. Make sure to contact them well in advance of your event if you need assistance.

Should You Buy Tickets from Viagogo?

The decision to purchase tickets from Viagogo depends on your specific needs and the availability of tickets elsewhere. Viagogo’s marketplace model makes it a useful platform for finding tickets to sold-out events or events in other countries. However, the platform’s reputation is mixed due to issues surrounding pricing transparency and customer service.

If you decide to buy tickets from Viagogo, ensure you read reviews for both the platform and the individual seller from whom you are purchasing. Take note of delivery timeframes, check for hidden fees, and consider the total cost before completing your purchase.

For those who want to attend a sold-out event or an event where primary tickets are no longer available, Viagogo can offer a solution, but it’s important to proceed with caution.